Privacy Policy

Who we are

Hello Angel (“we,” “us”) is operated by Thomas & Melissa Carlton, a family-run small business, and we are the controller of the personal data described here. We provide the Hello Angel mobile app and related services.

For any privacy question or request, email privacy@helloangelapp.com. You can also reach us on Instagram at @helloangelapp.

What we collect

• Account and sign-in. If you use Sign in with Apple or Google, we receive identifiers, name, and email (or Apple’s private relay email) from that provider. We do not receive your Apple or Google password.
• Encrypted private backup (optional). If you use backup/sync while signed in, your app data is encrypted on your device and we store the encrypted copy on our servers so you can restore on another device. We do not use this for advertising.
• Encrypted community and social (only what you choose). If you use community features, we process content you submit—posts, comments, reactions, follows, friend connections, direct messages, memorial or profile fields, and media for sharing. That data is sent over encrypted connections and stored in encrypted form on our systems.
• Subscriptions. Purchases go through Apple or Google. We receive subscription status through our payment partner (RevenueCat) to unlock features—not your full payment card details.
• Notifications. If you opt in, we keep a device push token to send notifications you request (for example reminders or social activity).
• Location you add yourself. If you place a memorial on the Memorial Map, add a location to a post, or order a physical keepsake, we store the coordinates or delivery address you provide. We never collect location in the background, and the app only asks for location while you are using it.
• Keepsake artwork. If you create a sticker or printed keepsake, the reference photo you choose and your angel’s display name are sent to OpenAI to generate the artwork. OpenAI processes them to produce your image and does not use them to train its models. If you would rather not share a photo this way, simply don’t use the keepsake features.
• Support and safety. If you message or email us, we keep what you send as needed to respond. We may also process information required to secure the service or comply with law.

We do not sell your personal information. We do not use third-party advertising or analytics SDKs to track you across apps for ads. Optional Apple on-device AI features, where available, run on your device and are governed by Apple’s terms.

How we use information

We use data to run the app, authenticate you, provide optional backup and community features you use, process subscriptions, send notifications you enable, improve reliability and security, answer support requests, and meet legal obligations.

Sharing and processors

We share information only with the service providers who make the app work, under contracts that require them to protect your data. They are: Fly.io (hosting), Cloudflare (media storage and email), RevenueCat (subscription status), Stripe (website purchases and gift memberships), Expo and Apple (push notifications), OpenAI (keepsake artwork), and Prodigi and Sticker Mule (printing and posting physical keepsakes, which receive the delivery name and address you enter). We may disclose information if required by law or to protect rights and safety.

We do not sell your personal information, and we do not share it with advertisers or data brokers.

Security and retention

We use encryption in transit (HTTPS) and protect accounts with industry-standard practices. Private backup payloads are encrypted on your device before upload. Community data and uploads are also protected with encryption in transit and at rest. We retain information as long as your account is active and for a short time afterward as needed for backups, legal, or security—then delete or anonymize it.

Your rights and choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, withdraw consent where processing is consent-based, and lodge a complaint with a data protection authority.

Delete everything. Deleting your account in Settings permanently removes your account, your posts, memorials, messages and the photos and recordings you uploaded from our servers. This cannot be undone.

Get a copy. You can download everything we hold about you as a file at any time from Settings. For any other request, email privacy@helloangelapp.com. We will respond within the time required by applicable law.

International users

If you use the app from outside the United States, your information may be processed in the United States or other countries where we or our providers operate. We use safeguards as required by applicable law when data crosses borders.

Children

The app is not directed at children under 13 (or the minimum age in your region). We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

Changes

We may update this policy from time to time. We will change the effective date above and, when appropriate, notify you in the app or by email.