Terms of Service

Agreeing to these terms

Hello Angel is operated by Thomas & Melissa Carlton, a family-run small business (“we,” “us”). These Terms of Service govern your use of the Hello Angel app and website (the “Service”).

By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Service.

You must be at least 13 years old to create an account. If you are under the age of digital consent where you live, a parent or guardian must agree to these terms on your behalf.

Your account

You are responsible for keeping your account secure and for activity that happens under it. Please tell us promptly if you believe someone else has accessed your account.

You may delete your account at any time from Settings. Deleting your account removes your account data and the media you uploaded from our servers. Content you shared into a community or circle may remain visible in limited forms where others have already interacted with it, and backups may persist for a short period before being overwritten.

Your content stays yours

You keep ownership of everything you create in Hello Angel — your memories, photos, writing, voice recordings and posts.

So that we can operate the Service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, back up, resize and display your content solely to provide Hello Angel to you and to the people you choose to share it with. This licence ends when you delete the content or your account, except for copies already shared with others or retained in routine backups.

We do not sell your content, use it to train advertising profiles, or share it with third parties except the service providers described in our Privacy Policy.

Community rules

Hello Angel is a grief-support space. There is zero tolerance for abusive, harassing, hateful, threatening, sexually explicit or otherwise objectionable content, and none for impersonating another person or misrepresenting a deceased person's identity.

Do not post content you do not have the right to share, spam or advertise, attempt to access other members' accounts or data, scrape the Service, or use it to give medical, psychiatric or crisis advice you are not qualified to give.

You can report content or block another member from any post, comment or profile. We review reports and may remove content, or suspend or terminate accounts, at our discretion — usually within 24 hours of a report. Objectionable content and the members who post it may be removed without notice.

Memberships and payments

Hello Angel offers optional paid memberships. Prices, billing periods and any free-trial terms are shown before you purchase.

Purchases made inside the app are billed by Apple or Google under their terms; subscriptions renew automatically until cancelled, and you manage or cancel them in your App Store or Google Play account settings. Purchases made on our website are billed by Stripe and can be managed from the link in your confirmation email.

Refunds for in-app purchases are handled by Apple or Google under their policies. For website purchases, contact us and we will help. Gift memberships are one-time purchases and are not auto-renewing unless stated at checkout.

Hello Angel is not medical care

Hello Angel offers reflective and educational tools for grief. It is not therapy, medical care, or a crisis service, and nothing in the app is a substitute for advice from a qualified professional.

If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line immediately. In the US you can call or text 988 (Suicide & Crisis Lifeline).

Features that use artificial intelligence generate suggestions automatically and can be wrong. They do not represent the thoughts, words or wishes of any real person, living or deceased.

Availability, liability and disputes

We work hard to keep Hello Angel running, but the Service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted availability, and we may change or discontinue features.

Please keep your own copies of anything irreplaceable. Hello Angel's private backup is a convenience, not a guarantee, and we are not liable for lost content.

To the fullest extent permitted by law, our total liability arising out of the Service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of the Province of British Columbia, Canada, and you agree to the exclusive jurisdiction of its courts, without affecting any consumer-protection rights you have where you live.

Changes and contact

We may update these terms as Hello Angel grows. When changes are material we will let you know in the app or by email before they take effect, and the date below will change. Continuing to use the Service after that means you accept the updated terms.

Questions about these terms? Email support@helloangelapp.com or message us on Instagram at @helloangelapp.